Terms of Service

Appointment Arrival Time

Please arrive on time for your appointment. Any arrival later than 15 minutes will be considered a no-show and must be rescheduled.

All no-show appointments will be charged at 100%.

Refund Policy

We do not offer refunds on any services, memberships, packages, or products.

Please contact management to discuss alternative solutions if needed.

Exchanges on new, unopened products are available within 7 days. Any damages occurring after leaving the store are the customer's responsibility.

Non-Refundable Deposits and Prepayments

All deposits and prepayments made to Elodi@ beauty&spa are non-refundable. This includes:

  • Service deposits when booking an appointment
  • Deposits for product purchase holds
  • Deposits for academy training registrations and products

Cancellation Policy

Cancellations for any appointment must be made 72 hours prior to your appointment time. Failure to do so will result in a 50% cancellation fee.

Booking Accuracy

Please exercise caution when booking online. Ensure you select the correct location and verify the address from the drop-down menu in our booking system.

Input the correct city in your GPS and allow sufficient time for parking.

Same-Day Cancellations

  • Any prepaid service appointment canceled on the same day within the 72-hour period or no-showed will result in the forfeiture of that session.
  • As an alternative, we can accept 100% deposits by transfer or phone payment before booking your appointment.
  • No deposit or card on file, no appointment.

Complaints or Concerns

Any complaints or concerns after an appointment must be brought to the attention of the managing staff within 48 hours. Please contact Elodie directly at
Phone: +1 (437) 665-0194.

Late Arrival Fee

If you are 10–15 minutes late, a $10 late fee will be required for rescheduling the remaining appointments for the day.

Thank you for your understanding and cooperation.

Elva Aesthetics Management & Staff

Model Policy

Models receiving a free or discounted service consent to pictures and videos being taken for social media purposes.